Shipping Policy

** PLEASE BE ADVISED THAT PROCESSING ALONE CAN TAKE 7-14 BUSINESS DAYS OF THE DAY PURCHASING DATE. Hot tools & lashes can take up to 25 business days.**

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box. Other carrier options are available and we reserve the right to change carriers at any time.


Lolettes hair Bar utilizes the United States Post Office (USPS) Priority Shipping for standard 3-5 day shipping. We ONLY ship to your confirmed credit card billing address. No alternate addresses. No exceptions. Be aware that FedEx shipping will be higher than US Postal. ALL orders require a signature upon delivery. No exceptions.

 

We offer international shipping to most countries. International shipping is a flat rate of $25 USD. We utilize FedEx for International shipping. FedEx cannot ship internationally to a postal box or mailing center. A physical address is required. Shipping can take up to 7 business days. The customer is responsible for paying any international customs fees or import duties required upon delivery. These charges are not within our control and we have no way of determining what they may be. Customs policies/fees vary widely from country to country. For more information, we suggest contacting your local customs office.

 

You will typically receive your package  3-5 business days from the day you place your order, except during holiday seasons or inclement weather. In those cases, shipping may take slightly longer. If orders are experiencing any type  delays you will be notified via email or phone number. 

With standard shipping, we CANNOT guarantee your exact delivery date. We do offer guaranteed overnight shipping with Fed-Ex. Please read the FAQ on overnight shipping for more information on FedEx shipping. ALL orders require a signature upon delivery. No exceptions.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LOST OR MISSING REFUNDS (IF APPLICABLE)

Please contact your local shipping dept & file a complaint. Once an item has shipped we can no longer be liable for the item. We love your support of our brand we can provide you with a discount code  for your inconvenience  on your next purchase. Please keep us updated with your claim with USPS we care about our customers satisfaction.

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@loletteshair.com

SALE ITEMS (IF APPLICABLE)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@loletteshair.com and we will send you the address for your return.

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

  • NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
  • USPS Customer Service: 1-800-ASK-USPS 
  • Due to the nature of the items there are no refunds given.